Terms of Service

The following terms and conditions (the “Terms”) govern your use of the VPN services we provide (the “Service”) and their associated website domains (the “Site”). These Terms constitute a legally binding agreement (the “Agreement”) between you and FalcoVPN

Activation of your account constitutes your agreement to be bound by the Terms and a representation that you are at least eighteen (18) years of age, and that the registration information you have provided is accurate and complete.

FalcoVPN may update the Terms from time to time without notice. Any changes in the Terms will be incorporated into a revised Agreement that we will post on the Site. Unless otherwise specified, such changes shall be effective when they are posted. If we make material changes to these Terms, we will aim to notify you via email or when you login at our Site.

General

FalcoVPN is an Internet security and privacy service. You accept not to violate any law of any jurisdiction that you are originating from. It is the user responsibility to know and comprehend any and all relevant laws related to any jurisdiction or venue that concerns you and your actions.

FalcoVPN will not be liable in any way or form for actions done by its users including a criminal liability and a civil liability for harm executed or not executed beyond any money paid to FalcoVPN for its services by a concrete individual.

You agree to preserve your username/password and FalcoVPN system from unauthorized usage. You are responsible for every single action that occurs on FalcoVPN where your username/password was used for establishing the VPN connection.

You agree not to use our services for port scanning, sending spam, sending opt-in e-mail, scanning for open relays or open proxies, sending unsolicited e-mail or any version or type of e-mail sent in vast quantities even if the e-mail is lastly sent off through another server. It is forbidden to launch any pop-ups from our service. You accept not to assault in any way or form any other network or computer while using our services.

FalcoVPN is intolerant about the exploitation of children photographically, digitally or in any other way.

Subscriptions

FalcoVPN is entitled to charge subscription fees whenever you will upgrade to its premium version from the free version of the FalcoVPN app. The premium version will contain advanced features and its subscription fee will be in accordance with the pricing plans as shown on the corresponding website. Subscription Fees will be billed and collected in advance, based on your subscription plan which could be for one month, six months, or 1 year.

Pricing Plans

It is your responsibility to review the pricing plans from time to time and also remain aware of the fees charged by FalcoVPN. FalcoVPN holds the sole discretion of changing the pricing plans at any time. The pricing plans usually includes subscription terms, quantities and pricing. FalcoVPN will always notify you via email before bringing upon a change in their pricing plans.

Payment

You must provide us with payment before using FalcoVPN services such as access to the premium VPN servers. If you choose to pay for the use of our services, we will direct you to submit the payment through a third-party payment processor.

Currently, we are using the following methods of payment:

iTunes in-app-purchases for iOS from the Apple Store, Google Play in-app purchases and Credit Card purchases for MS Windows versions of the application which can be downloaded from the official website.

Please note that we will not store personal information such as name, residential address and payment details for payments through credit card . However, the third-party, who handles the transaction, might store this information and from them the information may become accessible to us.

Renewal Information

FalcoVPN support Auto-Renewal. This option allows you to choose between manual or automatic renewal subscriptions. By default, auto-renewal option is turned on and the renewal term is for the same duration as the billing term for the original subscription. The subscription fee will be charged automatically to the payment method you last selected.

* You can cancel auto-renewal anytime by contacting support at support@falcovpn.com

Refund Policy

If you wish to claim a refund, you can do so within 30 days following your purchase of FalcoVPN service. We want you to be fully satisfied with our services. However, we will troubleshoot an issue you experience first. There are several nuances to a VPN service configuration and we solve 99% of issues encountered. FalcoVPN reserves the right to suspend, terminate, or refuse service to anyone at any time for any reason. No refunds will be considered for accounts deleted for violation of our Terms of Service.

Subscriptions purchased via iTunes/App Store and Google Play Store are subject to iTunes/App Store and Google Play Store refund policies. This means, we cannot grant refunds if you purchased an app directly though the iTunes/App and Google Play stores.

Indemnification

You accept not to give or share your username and password to others

FalcoVPN, its owners, employees, agents and others that are involved with FalcoVPN services are not in any way or form liable for any harm of any sort executed or not executed, resulting or arising through or from the use of any account registered with FalcoVPN services

FalcoVPN does guarantee a 99.9% server up-time. In any event FalcoVPN will never be liable for any monetary harm beyond what the client paid to FalcoVPN and this shall not include attorney fees or court costs irrespective of any laws or statues that may be treated otherwise. This is our obligatory agreement when you accept these terms of service.

Prohibited Conduct

Criminal Activity – any client who commits any of these criminal actions: use of stolen credit cards, credit card fraud, PayPal fraud, bank fraud, e-gold fraud, Paysera fraud, WebMoney fraud, Bitcoin fraud, mail fraud, extortion, blackmail, kidnapping, rape, murder, sale of stolen credit cards, sale of stolen goods, sending email or operating websites to perform identity theft, hacking, pharming, phishing, spamming of any form on, in or through our service using our resources leaves with a terminated account.

Termination by FalcoVPN

FalcoVPN can terminate any user account for violating terms of service instantly without refund and notice or suspend the account until clarification, investigation or the user comment. If your account has been suspended you must contact us in order to see if the case can be rectified. We shall wait a substantiated period of time before we close a user account permanently and shut down all billing.

Termination by You

You have a right to cancel your account at any time by contacting us. If the account gets canceled the money you have spend on the VPN account will not be reimbursed. Your account must be active in order to cancel it.